FIIBER USER GUIDE

Create a Subscription

1. To get started, go to the Billing section by clicking the icon in the Nav bar. If it is your first time in the Billing section, you will be prompted to sign up for a Fiiber billing account.

2. Before you begin any billing, if you will be charging tax with your invoices and/or transactions, navigate (using the navigation bar on the left) to Billing Settings. From this page, in the top right, select {Add Tax Rate}. You can now apply this tax rate to future Subscriptions and Schedules.

3. In order to charge customers on a recurring basis, or to re-use established invoice items, you can click on the Products tab and create your first Product! After clicking {New Product}, you will be prompted to choose a name, price and cycle. The “cycle” refers to whether you want your product to be a one-time purchase like a book or a t-shirt, or a recurring product like a gym membership. You can set your cycle to a variety of different intervals including weekly, monthly and so on. You can also set a single product to have multiple pricing tiers. For example, a gym membership can have different pricing for students, adults, and seniors.

4. If you are going to be charging your customers on a recurring basis, navigate to the Subscriptions tab and click {New Subscription} to setup your client. Setting up a subscription is similar to an invoice but subscriptions can be created for any length and time and can be scheduled to start immediately or in the future. You can subscribe recurring products that have a cycle that is set to daily, weekly, monthly or yearly. Once you're finished, you can view your Subscription under the tab labelled {Active}, or {Scheduled} if it is set to start in the future.

Note: Subscriptions cannot include one-time products, or products with varying cycles.

5. The Transactions tab lets you manage all of the charges you've made through Fiiber. Clicking on a specific transaction will bring up the Transactions view, giving you detailed information about the transaction history. This is also where you are able to issue Refunds to your customers for previously successful charges. Simply Click the {Refund} button while inside a Transaction view, and input the amount you'd like to refund based off of the transaction.

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